10 Nov, 2017

Metrics are a topic of great interest in communications, and they should be. However, internal communication is significantly different from a consumer campaign. If done well, internal communication isn't “selling” products and services. Its encouraging innovation, creating new opportunities to collaborate and cooperate (often with diverse teams), and helping employees understand strategy and decision making. Managers who don’t understand internal communication love to count Intranet page hits

22 Jun, 2017

In fifth grade, I was told I had no athletic ability by people I respected. Zero. None. After all, I couldn’t do a graceful somersault, couldn’t catch a baseball, never won a running race and let’s just say I was never chosen in the first round as a tennis doubles partner. And I believed it. I never tried out for a sports team, never joined friends for a pick-up basketball game, hid when it was time to play team sports at camp and never joined a softball league just for fun. It was okay, I was

03 Aug, 2015

One of the best parts of managing internal communications is working with the whole company – across the globe and across generations. I love exploring what drives a given set of people. It helps me understand the best way to communicate and how to craft the right story for the right audience. As I study what's being said about the Millennial generation, I find that my experience with them simply doesn't match the picture being painted online. Which is a good thing, since the Internet is filled

16 Feb, 2015

While working for a software company as head of Internal Communications, I was assigned to develop a SharePoint 2010 intranet in less than two months. I had no full-time staff and a limited budget but lots of hard-working employee volunteers we called the GrassRoots team. Here are the five "absolutes" I learned: Collaboration is everything. Ask for help, and be appreciative. I had an amazing rapport with my colleagues from IT, and we were a dynamite team. I could never have met my goals